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Oh no, Intel is moving customer support to AI

PCWorld

Intel is launching'Ask Intel,' an AI virtual assistant built on Microsoft Copilot Studio to handle customer support cases and warranty checks. PCWorld reports this shift follows Intel's removal of inbound phone support in December, directing customers to online assistance instead. The AI system warns users its answers may be inaccurate, raising concerns about potential hardware damage from incorrect technical advice. If your Intel processor requires a warranty return or support, the first "person" you'll probably be dealing with at Intel will be an AI. Intel is rolling out "Ask Intel," an addition to its Intel support site, that runs on Microsoft Copilot rather than on human intervention. Ask Intel will appear as part of support.intel.com


Claude Sonnet 4.6 brings 1M token power and fewer AI hallucinations

PCWorld

PCWorld reports that Anthropic released Claude Sonnet 4.6, an updated mid-range AI model now standard for Free and Pro users on claude.ai


Ring denies being 'mass surveillance' but AI dog tracking will continue

PCWorld

Ring faces privacy backlash over its AI-powered'Search Party' feature, which uses outdoor cameras to track lost dogs and is enabled by default. PCWorld reports that Ring ended its Flock partnership but remains committed to expanding'Search Party' despite surveillance concerns from its Super Bowl ad. A leaked email from Ring founder Jamie Siminoff suggests the AI tracking feature may extend beyond pets to broader applications. Ring's been in damage-control mode ever since its now-infamous "lost dog" Super Bowl ad, furiously spinning the sinister imagery of digital "bounding boxes" locking in on a wayward pooch and a simulated aerial view of dozens of homes scanning the neighborhood. Rather than giving off warm fuzzies--your Ring camera can help find lost dogs!--the Super Bowl ad gave off serious "big brother" vibes to many viewers.


Gemini can now create AI music

PCWorld

Google's Gemini app now features AI music generation through the new Lyria 3 model, allowing users to create 30-second songs from text, images, or videos.


Google boosts visibility of links in AI search results after backlash

PCWorld

Google is updating its AI search results to display links more prominently after facing criticism from publishers about reduced website traffic. PCWorld reports that the changes include clearer link icons on mobile and desktop, plus new pop-up windows showing source lists with article descriptions and images. These improvements aim to help users better discover web content while addressing concerns about AI Overviews potentially harming publisher visibility. Google is updating how links are displayed in Search's AI results, making them clearer and more prominent, reports The Verge . According to a social media post by Robby Stein, Vice President of Google Search, internal testing shows that the new AI results interface makes it easier for users to find content on the web. New on Search: In AI Overviews and AI Mode, groups of links will automatically appear in a pop-up as you hover over them on desktop, so you can jump right into a website to learn more.


This viral AI tool is the future. Don't install it yet

PCWorld

PCWorld examines OpenClaw, an AI agent developed by Peter Steinberger that recently gained OpenAI backing through an acquisition. This autonomous tool can read, edit, delete files and build programs with system-level access, demonstrating powerful agentic AI capabilities. Despite its potential for unprecedented automation, OpenClaw poses significant security risks including data deletion and prompt injection vulnerabilities, making immediate installation inadvisable for newcomers. A month ago, practically no one had heard about Peter Steinberger's personal AI side project. Now it's taken the AI world by storm, and it just got the backing of none other than OpenAI itself. First known as Clawdbot and later as Moltbot, the now re-rebranded OpenClaw served as an "I know Kung Fu" moment for its earliest users, who were jolted by the capabilities and potential of the AI-powered tool. Put another way, OpenClaw took what had previously been an abstract concept--"agentic AI"--and made it real. It's exciting and even vertiginous stuff, and if this story marks the first time you've heard of OpenClaw, you absolutely, positively shouldn't install it.


ChatGPT gets 'Lockdown Mode' mode for extra security and privacy

PCWorld

PCWorld reports that OpenAI is launching new security features for ChatGPT, including Lockdown Mode and Elevated Risk labels to combat growing threats. Lockdown Mode restricts external interactions and disables web browsing for high-privacy users, while risk labels clearly mark potentially dangerous features. These updates specifically address prompt injection attacks where malicious prompts attempt to trick the AI into performing harmful actions. OpenAI is launching two new security features in ChatGPT to address growing threats to its AI systems, according to a recent blog post . As AI services increasingly connect to wider parts of the web and more external apps, the risk of so-called "prompt injection attacks" also increases.


Copilot bug allows 'AI' to read confidential Outlook emails

PCWorld

PCWorld reports on a critical Microsoft Copilot bug (CW1226324) that allows the AI to scan and summarize confidential Outlook emails, bypassing privacy protections. This vulnerability affects Microsoft 365 accounts and compromises sensitive data like contracts and medical information stored in Sent and Drafts folders. Microsoft is rolling out a fix, but the timeline remains unclear, raising significant concerns about AI reliability and data privacy protection. For all its supposed intelligence, "AI" seems to make a lot of stupid mistakes--for example, scanning and summarizing emails marked "confidential" in Microsoft Outlook.



Just 75 unlocks GPT-4o, Claude 3, Gemini & more for life

PCWorld

When you purchase through links in our articles, we may earn a small commission. The 1min.AI Advanced Business Plan combines GPT-4o, Claude, Gemini, image tools, video tools, and more into one lifetime platform for $74.97 -- replacing multiple AI subscriptions. And that's the problem 1min.AI Advanced Business Plan was built to solve. Instead of hopping between platforms, 1min.AI brings the biggest names in AI together in one dashboard. You can chat with models like GPT-4o, Claude 3, Gemini Pro, Llama, and more -- all inside a single interface.